Refund policy
Right of withdrawal
The customer has the right to terminate the purchase contract without giving reasons and without penalty, with the exception of the examples given in the following paragraphs.
The customer can exercise the right of withdrawal within 14 working days from receipt of the goods by registered letter with acknowledgement of receipt to the address of the company:
Aziende Agricole Scyavuru Srl
Via Chiarenza 8, 92016 Ribera (AG)
Upon receipt of this cancellation policy, the Company shall immediately inform the Customer how the goods are to be returned within 20 working days of the declaration of revocation and what information it must contain.
- Order number for which the right of withdrawal is exercised;
- Details of the articles for which the right of withdrawal is exercised;
- Copy of the proof of purchase or invoice of the purchased goods;
- Customer’s bank details: IBAN / BIC-SWIFT, account holder, bank
If the conditions specified in points a, b, c, d are not met, the customer cannot exercise his right of withdrawal. The customer undertakes to keep the purchased products in their original condition (packaging and quantity) . It is the seller’s responsibility to verify compliance with the above requirements. The returned goods must be returned at the expense of the customer to the address of the seller:
Aziende Agricole Scyavuru Srl
C.da Castellana
92016 Ribera (AG)
In case of a uncomplete return or products not obtained from the supplier’s electronic catalog are returned to the sender with additional shipping costs. The refund to the customer will be made after the actual control of the goods for which the right of withdrawal has been exercised by the staff commissioned by the Scyavuru shop and in any case within thirty (30) working days from the date of notification of the return.